Having trouble connecting to prod-ae-01.ghe.com? Please complete the following steps:

Prerequisite

Before you start, please ensure you have completed the following steps:

1. Generate an SSH key on the machine you will use to clone the repository.

2. Navigate to the tenant settings (SSH and GPG keys) and add the public key.

4. Create an empty repository in the tenant.

5. Clone the `debug-repo` repository to your local machine.

git clone https://github.com/github/debug-repo.git
cd debug-repo/
git remote add proxima <ssh url to the empty repository in the tenant>
git push proxima
git remote -v

1. Run the commands for your corresponding operating system:

Linux and OSX

                  
GIT_TRACE=1 GIT_TRANSFER_TRACE=1 GIT_CURL_VERBOSE=1 git clone <URL to the newly created repository in the tenant> /tmp/debug-repo-http
GIT_TRACE=1 GIT_TRANSFER_TRACE=1 GIT_CURL_VERBOSE=1 git clone <SSH url to the newly created repository in the tenant> /tmp/debug-repo-ssh
                  
ping -c 10 prod-ae-01.ghe.com
traceroute prod-ae-01.ghe.com
curl -s -o/dev/null -w "downloadspeed: %{speed_download} | dnslookup: %{time_namelookup} | connect: %{time_connect} | appconnect: %{time_appconnect} | pretransfer: %{time_pretransfer} | starttransfer: %{time_starttransfer} | total: %{time_total} | size: %{size_download}\n" https://prod-ae-01.ghe.com

Windows

                  
git clone <URL to the newly created repository in the tenant> debug-repo-http
git clone <SSH url to the newly created repository in the tenant> debug-repo-ssh
                  
ping -n 10 prod-ae-01.ghe.com
tracert prod-ae-01.ghe.com
                  

2. Run the following tests and wait for results:

Connection data

                
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3. Finally, copy & paste the results from your local commands and the above tests into a message for our Support Team.

Contact Support